Informativa sui rimborsi
Returns
Returns must be made within 30 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. Grocery items are not eligible for return.
Several types of goods are exempt from being returned. Perishable goods cannot be returned.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require an electronic receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet please get in touch with us at contact@masonandgreens.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@masonandgreens.com and send your item to: Mason & Greens, LLC, 913 King St., Alexandria VA 22314, United States.
Shipping
To return your product, you should mail your product to: Mason & Greens, LLC, 913 King St., Alexandria VA 22314, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns must be made within 30 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. Grocery items are not eligible for return.
Several types of goods are exempt from being returned. Perishable goods cannot be returned.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require an electronic receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet please get in touch with us at contact@masonandgreens.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@masonandgreens.com and send your item to: Mason & Greens, LLC, 913 King St., Alexandria VA 22314, United States.
Shipping
To return your product, you should mail your product to: Mason & Greens, LLC, 913 King St., Alexandria VA 22314, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
