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Shipping policy

Thank you for visiting and shopping at Mason & Greens. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Depending on your location, shipping rates can be anywhere from $3 and up.  Please see checkout window for accurate shipping rates to you.  

Shipment to P.O. boxes or APO/FPO addresses

Mason & Greens ships to addresses within the U.S., U.S. Territories, with the exception of P.O. Boxes and/or APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

International Shipping Policy

Mason & Greens does ship outside of the United States, additional fees may apply.

Customs, Duties and Taxes

Mason & Greens is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Mason & Greens is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.  If you have any additional questions please email us at


Please save all packaging materials and damaged goods before filing a claim.


Refund Policy


Please see our Refund Policy for more information pas it applies to returns/refunds.

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